May 24, 2017
Dear Customer:
On June 6th – June 8th Dean Bank will be converting its Bill Payment solution, as well as its Mobile Banking and Mobile Check Deposit applications. Once the transition is complete, Dean Bank will have strengthened the security of this vital technology by bringing all electronic banking services under a single service provider. The move will create a more secure environment for our electronic banking services, improve reliability and will position us for even more enhancements in the coming months and years.
A few months ago Dean Bank moved its data processing to an off-site, dedicated “data center” operated by our current data processing partner as the first step in a multi-phase technology plan. This transition was done in response to increasing data security risks and our commitment to safeguarding customer information; as well as improving the reliability of our banking technology. The next phase of the plan involves transitioning our Electronic Banking services to a single solution provider.
At approximately 4pm on the afternoon of Tuesday, June 6th, the link to our current Bill Pay provider will become inactive. Bill Pay will cease to operate until the conversion to our new provider is complete on June 8th. All Bill Pay transactions that are scheduled prior to the afternoon of June 6th WILL process normally. It’s imperative, however, to schedule as early as possible because payments cannot be initiated or modified until June 8th once the cutoff time is reached. PLEASE BE ADVISED: Online Banking will remain operational throughout this process.
On June 8th, service will begin with our new providers. Bill Pay will return to operation and Mobile Banking customers must then download the new Mobile Banking App from the App or Google Play Stores as our current Mobile Banking App will cease to work at that time. Business customers will see a separate icon for our new Dean Bank Mobile Business App. If you are both a consumer and a business customer, you must download and use separate products. There will also be a separate App to download if you use Mobile Banking on a tablet device such as an iPad® or Kindle (available for personal Mobile Banking users only). Please be sure to properly identify the correct App for your needs to download.
Our new services will still contain features you’ve become accustomed to, but many will change and still others will be entirely new. For our Consumer customers, the widely-used PopMoney™ technology will replace our “Pay a person” feature. Though all customers’ payees will convert over to the new provider, the payment history contained within the current Bill Pay application cannot be converted. Customers will have to search their online banking transaction history to obtain that type of information (customers are able to download bill pay history any time prior to June 6th). One of the biggest changes is that our business customers will now have a completely independent suite of electronic banking/bill pay services. We will be providing you with transition details on our website (deanbank.com) homepage very soon. We will notify you as soon as we have this more complete summary of all the changes.
We understand that this may be a significant inconvenience to many of our customers and we will assist you in any way we can to ease you through the process. Please take the time to review your account, schedule all bill payments prior to the afternoon of June 6th and take appropriate steps to track them as the transition occurs.
We are very sorry if this transition negatively impacts you in any way; but we are certain that with planning and support, your transition to our new electronic banking services will be successful. Dean Bank’s commitment to delivering products and services that solve your financial needs and improve your financial life is strong and we are confident that 2017 will bring major improvements in our service to you.
Sincerely,
Kevin Goffe
President & CEO
Dean Bank