July 3, 2015

Dean Bank will soon be converting to a new Telephone Banking System “Phonelink” as our current technology is being discontinued.  Here’s a brief summary of what will be changing and most importantly, what will NOT be changing: 

What IS changing:

• Your PIN.  On July 8^th all PINs must be re-set.  Your PIN will be re-set to the last 4 digits
  of your Social Security number.  Once logged in, customers may re-set their PINs at
  their convenience.  
• The Menu Options.  Our new technology has some new features and options that
  customers have asked for.  As a result, the menu options will change.  Please listen
  carefully and proceed accordingly. 

What’s NOT changing:

• The telephone number.  Phonelink’s number will remain 877 541-DEAN (3326) or
  508 541-HOME (4663).
• The functionality.  All transactions you were able to make before will still be possible. 
• The access.  Customers can still bank by phone 24 hours a day, 7 days a week. 

Should you have any specific questions once the bank makes the switch to the new Phonelink, please ask any of our branch staff, give us a call or email us at
info@deanbank.com.